Privacy Policy

Information We Collect

We collect information when you browse, register, place an order, or contact us. This includes:

• Personal Information: Name, phone number, email address, and delivery address.
• Order Information: Products purchased, order history, and transaction details.
• Payment Information: Payments are processed securely through third-party payment gateways. We do not store your card details on our servers.
• Usage Data: Pages visited, time spent, device type, browser, and IP address — collected through cookies and analytics tools to help us improve the Platform.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders for towels, bedsheets, shawls, cushions, and other KaiBee products.
• Send order confirmations, dispatch notifications, and delivery updates via SMS and email.
• Respond to customer queries, complaints, and return/refund requests.
• Personalise your shopping experience and show relevant product recommendations.
• Improve our website, products, and services based on usage patterns.
• Send promotional communications (you may opt out at any time).
• Comply with legal obligations and prevent fraud.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site. You can control cookie settings through your browser; however, disabling cookies may affect some features of the Platform.

Sharing of Information

We do not sell your personal data. We may share it with:

• Logistics Partners: Courier companies to enable delivery of your orders.
• Payment Gateways: To securely process transactions.
• Analytics & Marketing Tools: To understand site usage and run promotional campaigns (data is shared in aggregated or anonymised form where possible).
• Legal Authorities: When required by applicable Indian law or a valid legal order.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data by contacting us at shop@kaibee.in. Some data may be retained for fraud prevention or as required by law.

Your Rights

Under applicable Indian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact our Grievance Officer at the details below.

Third-Party Links

Our Platform may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are: